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An overview of interpersonal communication skills

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The Seven Challenges approach is a structured and systematic way of learning the communication skills a person needs for success at home and at work. Topics covered include listening more responsively, negotiating the theme of a conversation, expressing one's thoughts and feelings more clearly, translating complaints into requests, asking questions more creatively, expressing more appreciation, and adopting the "continuous learning" attitude

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License Condition: Creative Commons: Attribution 2.5  
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